Registry of Marriages
Completed in General Assembly, as part of the User Experience Design Immersive (UXDI) Bootcamp
UX/UI Redesign Website
Overview.
The Registry of Marriages (ROM) is the sole authority for marriage registration in Singapore. Its website serves as a critical resource for information, procedures, and documentation required for marriage preparation. However, the current site presents challenges due to poor visual hierarchy and deeply nested content, making navigation difficult.
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Our proposed redesign aims to streamline the user experience, making the marriage registration process more intuitive, accessible, and convenient for couples.
Project Plan.
Timeline
2 Weeks
5th July 2021 to 16th July 2021
Methodology
Tools
Design Teams
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Gabriel - PM / UX/UI Designer
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Mon - UX/UI Designer
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Kai Xin - UX/UI Designer
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Siska - UX/UI Designer
Research.
Target Audiences
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Users preparing for marriage who have utilized the ROM website for information
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Users who have married and utilized the ROM website
User Interviews
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5 Participants
Surveys
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22 Participants
What People Say.
“ I can’t locate information on how to apply for marriage.”
“It was hard to find a suitable solemnizer so I joined a FB group for brides 2021, to get recommendation on solemnizers (reviews - personality and language)”
“ I could not save back, the filled information will be lost.”
Key
Insights.
1. Usability
Website is difficult to navigate and overwhelming due to the abundance of information.
2. Lengthy Forms
Form are excessively lengthy and unable to save their progress while completing it.
3. Lack of Information
Difficult to choose a suitable solemniser for their wedding due to the lack of available information on solemnisers.
4. Inconvenience Procedure
Inconvenient to visit the ROM for verification and declaration, usually done a day before the solemnization
Persona.
Simon, Senior Designer 27
“ I can’t wait to get married to my partner and hold a memorable wedding for her but I heard the process is tedious...”
Goals and Needs
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Get married before BTO
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Get fund for his next pitch
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Spend more time with family and friends
Frustration
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Uncertain of where to start
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Uncertain of solemniser
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Preparation of documents
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Going down to ROM personally for declaration
Problem.
Simon needs a way to streamline his wedding registration process so that he can proceed to his wedding ceremony at ease, saving him from uncertainty and inconvenience
Solution.
Transforming the registration experience into a streamlined and convenient process by offering solemniser selection and virtual declaration will help Simon feel more prepared and find joy in the entire marriage preparation process.
Ideation.
We began our ideation with a Design Studio session, where we brainstormed, sketched, and explored creative concepts to shape our ideal website.
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Promising ideas were refined through evaluation and iteration, leading to a selected design direction. We then developed mid-fidelity prototypes for usability testing, ensuring a smooth user flow.
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The process concluded with polished high-fidelity prototypes, ready for presentation.
Our Initial Sketches
Outcomes.
Key Features.
Marriage Process
at a Glance
Provide users with a comprehensive overview of the marriage process, including step-by-step guides and a list of required documents at each stage, to help them understand and prepare for what to expect.
Personalised Solemniser Selection
Electing the right solemniser is essential to ensuring a meaningful wedding experience. To support this, the solemniser selection process is now integrated into the ROM journey.
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Couples can indicate their preferences, and the system will recommend suitable candidates with detailed profiles to aid decision-making.
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If a preferred solemniser is already known, users can easily select and contact them directly from the list.
Auto-Fill with Singpass
ROM is one of the remaining government entities yet to adopt Singpass login.
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Integrating Singpass will streamline the user experience by enabling progress saving, easy task resumption, and auto-filling of the Notice of Marriage form using stored personal data—minimizing manual input.
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This enhancement offers a more personalized and efficient experience for users.
Online Verification and Declaration
After filing a Notice of Marriage, users are required to visit ROM with original documents for verification and declaration, typically scheduled a day before the solemnization.
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To accommodate users’ busy schedules and reduce the need for in-person visits, we propose offering a virtual alternative. Users can upload required documents online and complete verification and declaration via a Zoom session with ROM personnel.
Usability Testing.
5/5
Users think that the website is intuitive and easy to navigate
4/5
Users were uncertain about how to proceed if they already had a preferred solemniser in mind.
Iteration
To provide an option for users to select if they already have a preferred solemniser.
3/5
Users hesitated to click the tab, fearing that the "submit" button would finalize the form submission instead of proceeding to the next step.
Iteration
To reduce the likelihood of users clicking on the tab, make it less prominent, and replace the "Submit" button with a smaller "Next" button to clearly indicate it leads to the next step rather than submitting the form.
3/5
Users prefer to contact the solemniser themselves rather than having the solemniser reach out to them.
Iteration
To include a WhatsApp QR code that directly links to the selected solemniser, allowing users to contact them directly.
Next Steps.
Usability Testing
Conduct periodic testing
and upgrade the website accordingly
New Features
Add more features based on user needs and research
Responsive Website
To continue to develop a responsive website for mobile to bring more convenient
Conclusion.
The redesigned website offers a more streamlined and user-friendly marriage registration process, providing couples with clear guidance on each step and the necessary documentation. This enhanced experience helps couples prepare more confidently for their special milestone, transforming what was once a complex process into a more seamless and enjoyable journey.
